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Shipping

valentine's day 2024

Our icers and bakers are all hands on deck preparing and decorating the most beautiful and delicious bickies for your loved ones!
The Valentine’s Day range will be available to ship from the 2nd of February. Or, you can select to dispatch your order on the week of Valentine’s Day. Take into consideration the shipping service you’ll select on checkout (standard or express). Please note that we cannot guarantee delivery on a specific day.
All of our Valentine’s biscuit range will stay fresh until June 2024. And if you’re buying The Crush Box or Choc-Chip Cookies, they’ll stay fresh for up to 3 weeks. 

If you’d like your order to be dispatched on a specific day or if need any other help with your order. Get in touch at hello@theconfectionist.com.au and we’ll do our best to accommodate your request!  

 Upon check out you can choose from either:

  • Australia Post Standard Service, starting from $9.
  • Australia Post Express, starting from $13 (recommended)
  • Click & Collect from our kitchen in Melbourne, Altona North.  

*for more information visit Australia Post’s website here.

soft baked CHOC-CHIP cookies

We ship Australia-wide on tuesdays, baked and dispatched on the same day. Upon check out you can choose from either:

  • Australia Post Standard Service, starting from $9.
  • Australia Post Express, starting from $13 (recommended) 

*postage times may vary due to COVID-19

WE HAVE PAUSED OUR SAME DAY DELIVERY SERVICE FOR THE MOMENT
MONDAY FRESH COOKIE DELIVERY!
Baked In The Morning, Delivered To your Door In the afternoon (TUESDAYS only). 

We want you to enjoy our delicious cookies as fresh as possible, so YOU NOW HAVE THE OPTION TO CHOOSE A SAME-DAY delivery option for $15. 
place your order by 10am Monday and you will receive YOUR COOKIES on the same day. 

Our same-day deliverY orders are grouped for dispatch every Monday. If you order after 10AM monday, your order will be despatched the following week. (WE’RE currently working on adding more delivery days!).

Coverage map below: 

Melb Metro Same Day Delivery Coverage Map

FAQ:
WHAT IF I’M NOT HOME WHEN THE DELIVERY ARRIVES? 
IF YOU’RE NOT HOME TO RECEIVE YOUR COOKIES OUR COURIER PARTNER WILL ATTEMPT TO RE-DELIVER THEM THE NEXT BUSINESS DAY. their delivery window is between 12pm and 6pm (during peak periods can be up to 8pm).

Iced Biscuits and face biscuits

Our online hand-iced biscuit gift range is ready to ship. We will dispatch your order the next business day. Our face biscuits are made-to-order,  and the exact dispatch day is displayed on the product page in the form section. 
Upon checkout, you can choose from either:

  • Australia Post Standard Service, starting from $9.
  • Australia Post Express, starting from $13 (recommended) (see chart below)
  • Click & Collect from our kitchen in Melbourne, Altona North. 

*for more information visit Australia Post’s website here.

cookies

Baked In The Morning, Delivered To your Door In the afternoon!

We want you to enjoy our delicious cookies as fresh as possible so we are now offering a SAME-DAY delivery option for a flat rate of $17.95. 
place your order by 10am Monday and you will receive it on the same day. 

Our same-day deliveries orders are grouped for dispatch every Monday. 
If you order after monday 10am, your order will be despatched the following week (currently working on adding more delivery days).

Coverage map below: 

Melb Metro Same Day Delivery Coverage Map

We ship Australia-wide. Upon check out you can choose from either:

  • Australia Post Standard Service, starting from $9.
  • Australia Post Express, starting from $13 (recommended) 

All orders come with tracking and require a signature upon delivery – so don’t worry, your bickies won’t be left out in the rain!

*postage times may vary due to COVID-19

As you can imagine, we don’t have Face Biscuits sitting on our shelves! Unlike our other biscuit gifts, our famous Face Biscuits are completely custom and made-to-order, so here’s how it works: Our Face Biscuit production days are generally scheduled on Fridays. It is best to refer to the ‘dispatch notice’ included in the Face Biscuit form for a guide on when your biscuit will be posted out.
Once your Face Biscuit is ready for dispatch, we will post it out using the delivery method you selected (Standard or Express), AND YOU’LL RECEIVE AN EMAIL INCLUDING YOUR AUSTRALIA POST TRACKING NUMBER.

If your order is urgent and you’d like some more information, please contact us through live chat or email us at hello@theconfectionist.com.au

Our biscuit gift range is always ready to ship (unless stated otherwise in the product page). Orders placed by 10am will be dispatched same day. 

We use Australia post for most of our deliveries. Upon checkout you can choose from either:

  • Australia Post Standard Service, starting from $9.
  • Australia Post Express, starting from $13 (recommended).
IF YOUR ORDER IS URGENT, HOP ON LIVE CHAT OR EMAIL US AT HELLO@THECONFECTIONIST.COM.AU, AND WE’LL SEE IF WE CAN ARRANGE A SAME-DAY DELIVERY OR OVERNIGHT COURIER. 

*postage times may vary due to COVID-19

Collections and face biscuits

Our biscuit gift range is always ready to ship. Orders placed by 10am will be dispatched same day. 

We use Australia post for most of our deliveries. 
Upon checkout you can choose from either:

  • Australia Post Standard Service, starting from $9.
  • Australia Post Express, starting from $13 (recommended).

All orders come with tracking. please keep an eye on this and reach out if you need further help.

*postage times may vary due to COVID-19

 

As you can imagine, we don’t have Face Biscuits sitting on our shelves! Unlike our other biscuit gifts, our famous Face Biscuits are completely custom and made-to-order, so here’s how it works: Our Face Biscuit production days are generally scheduled on Tuesdays/Wednesdays. It is best to refer to the dispatch notice included in the Face Biscuit form for a guide on when your biscuit will be posted out.
Once your Face Biscuit is ready for dispatch, we will post it out using the delivery method you selected (Standard or Express). 

If your order is urgent and you’d like some more information, please contact us through live chat or email us at hello@theconfectionist.com.au

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