What Shipping Options Do You Have Available?
Good News! We ship WORLD-WIDE!
For shipping within Australia and New Zealand, upon check out you can choose from either:
Standard service $12 (delivery 2-5 business days).
Express $20 (next day AU wide).
NZ Flat Rate $20
For international shipping, we use UPS Express, $40 AUD (delivery time can vary depending on destination)
All orders come with tracking and require a signature upon delivery - so don’t worry, your bickies wont be left out in the rain!
I live in Sydney, won’t the biscuits break/get damaged in transit if you’re shipping them from Melbourne?
We pride ourselves on the security and packaging of our biscuit tins. Each biscuit is securely ‘glued’ with royal icing to each layer of (food-safe) padding within the tin to prevent them from moving during transit. The tins are packed tightly in our protective postage boxes, which are labelled with a FRAGILE message for the postie to treat with care.
If your order has arrived damaged, please contact us at email@example.com with your order number and a few images so we can help you as soon as possible.
What happens if I provide you with the wrong address?
If you provide us with an incorrect address and we deliver your order as per your instructions, we cannot accept any responsibility for the mistake. This is why we kindly ask that you triple check the address you have entered to avoid the misunderstanding.
When is the latest possible time I can order for Next Day Delivery?
3pm is our cut-off time for Next Day Delivery!