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Return to Sender Policy

23-03-2023

Sometimes, parcels are returned to our kitchen and marked as ‘Return to Sender’ by Australia Post, for one of the below reasons:

  • The recipient no longer lives at the provided Postal Address.
  • The recipient does not collect their parcel from the Post Office in time.
  • The incorrect Postal Address was provided to The Confectionist.

A RTS costs $10.50 + GST per parcel and you are responsible for this cost. 

If we receive a RTS, we will contact you within 5 business days, where you will be able to choose from the following two options:

  1. We can resend the parcel to your choice of Postal Address, for the cost originally quoted. For example:

1 x Packaging and Handling Fee @ $2

1 x Australia Post – Express Post, Flat-Rate (0.5kg) @ $10.63

Total = $12.63 + GST

Please note, the above option does not apply for our gooey cookie orders, due to a shorter shelf life.

  1. We will only charge you for the cost of the return to our kitchen ($10.50 + GST), and the parcel will be released back to The Confectionist.

If we do not hear back from you with your decision within 10 business days, the parcel will be released back to The Confectionist.

You can also provide a blanket decision, ahead of time. If you would prefer not to be contacted, we will simply send you an invoice if a RTS is received.

Please note, you can check that the parcel was returned to our kitchen via the recipient’s Tracking Number.

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