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We offer the option of Click & Collect from our kitchen located in Altona North, Melbourne. You can select this as a shipping option during Checkout. 

Our address is: 
25 Ross Rd, Altona North 3025 VIC

If you choose to collect directly from our kitchen, you’ll receive an email when your order is ready for collection. Once you receive this email you can collect your order anytime during our operating hours below: 

Monday – wed 9:00 to 17:30
Tuesday – 9:00 to 17:30
Wednesday – 9:00 to 17:30
Thursday – 9:00 to 17:30
Friday – 9:00 to 17:30
Saturday and Sunday – Closed
Public holidays – CLOSED

pleasure ensure to collect your biscuits/cookies as soon as you can! if your bickies pass their expiration date, we will be unable to offer a refund/exchange. 

Our Face Biscuit team takes pride in delivering a quality product that is made with care and attention. Each face biscuit is hand-cut, baked and iced which can take up to 7 days before they’re ready for shipping.
Check the notice on the Face Biscuit page to determine when your Face Biscuit will be dispatched.  For delivery timeframes, once your order has been shipped, please visit our Shipping page for more info.  If your order is urgent, please email us and we’ll do our best to help!

BISCUITS:
Our biscuits will stay fresh for 4 months from bake date. All of our biscuit tins have a ‘Best Before’ date label, and will have a shelf life between 2 weeks and 4 months.

We recommend keeping your delicious biscuits in their tins to keep their freshness and in a dry and cool place.

COOKIES:
Our cookies last up to 3 weeks if unopened from packaging or 6 months frozen. Each cookie comes with a best before date on the nutrition label.

We pride ourselves on the security and packaging of our biscuits and cookies.

BISCUITS
inside our biscuit tins, Each biscuit is securely ‘glued’ with royal icing to each layer of padding within the tin, so they don’t move around in transit. For bespoke orders, we bundle the biscuits with biodegradable bubblewrap for secure delivery. 

cookies:
OUR COOKIES WILL ARRIVE TO YOU PACKAGED INDIVIDUALLY IN BIODEGRADABLE CELLO BAGS, SECURED WITH PAPER BUMPERS INSIDE A MAILER BOX. 

If your order has arrived damaged, please contact us at hello@theconfectionist.com.au with your order number and a few images so we can help you as soon as possible.

WANT TO LEARN MORE ABOUT our SHIPPING options?

Please visit our Shipping Page for more details.

Biscuits: Flour, Sugar, Butter, Eggs, Vanilla, Cocoa Powder. 

Royal Icing: Pure Egg White Powder, Icing Sugar, Food Colouring (Australian Approved).

cookies: each cookie will vary depeneding on the flavour. You can check individual flavours here.

Please note your biscuits contain Egg, Gluten and Dairy products. Our biscuits are made in a kitchen in which we also prepare lots of yummy treats that include nuts, peanuts and sesame seeds.  

Absolutely! As many of our products are treated as gifts, we never include paper receipts with our packages. All receipts, invoices and order information is sent VIA email. 

We’Re sorry your order isn’t right! Please email us at hello@theconfectionist.com.au with your order number, a description of your issue AND PHOTOS (WHERE POSSIBLE). We will get back to you as soon as WE CAN to resolve your order.

Our biscuit flavours include Vanilla and Chocolate biscuits – and allspice during Christmas. Stay tuned for more exciting flavours to come!

Our biscuit gift tins have set flavours and can be identified in the FLAVOUR section of each Collection.

Unfortunately, for the time being, we do not offer Vegan or Gluten Free options. But don’t worry, we’re working on it!

Please contact hello@theconfectionist.com.au and we will do our absolute best to cancel/amend your order before it has been sent out. 

monday fresh cookie delivery (melbourne metro only):
IF YOU’RE NOT HOME TO RECEIVE YOUR COOKIES OUR COURIER PARTNER WILL ATTEMPT TO RE-DELIVER THEM THE NEXT BUSINESS DAY. their delivery window is between 12pm and 6pm (during peak periods can be up to 8pm).

Australia Post:
all of our goods are despatched with ‘signature on delivery’ service. If you’re not home at the time the postie comes around they’ll leave a card for you to collect from the closest post office. 

FREE SHIPPING ON ORDERS OVER $150 - USE CODE ‘FREESHIPPING’

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